Important Information About Your Pet's Stay

Hello Pet Parents!

We want your dog’s stay at Shady Acres to be perfect, so please read all of this information carefully. Below is the important information you will need to know before boarding with Shady Acres.

We strictly follow a set of policies for the health and safety of all the dogs within our care.

There are ten important sections to read thoroughly and understand prior to Boarding and/or Daycare:
Illness
Canine Cough
Vaccinations
Spay and Neuter Policy
Online Forms
Drop Off and Pick Up Information
Personal Belongings
Medications
Food
After Hour Emergencies
Holiday Booking Deposit Policy

Please read each section carefully to prepare for your pet’s stay. You need to understand and follow each of these sections.

Failure to comply with these rules will result in you being turned away at time of check in.

Illness
The health and safety of the dogs within our care is our primary concern. We cannot board any dog showing signs of illness. This includes, but is not limited to, Coughing, Eye and/or Nasal Discharge, Diarrhea, Vomiting, Lethargy. If your dog is showing signs of illness, contact us immediately to discuss options. We reserve the right to transfer dogs showing signs of illness to the owner’s Veterinarian for boarding. Owners will be responsible for Veterinary and boarding bills related to sick dogs.

Canine Cough
Canine cough is infectious trachea-bronchitis, an upper-respiratory disease that is highly contagious and is commonly spread anywhere dogs congregate. Having your dog vaccinated for Canine Cough may reduce, but does not eliminate, the chance of contracting Canine Cough.

Please review our Canine Cough Information here:
http://www.shadyacrespetranch.com/canine-cough-information/

Vaccinations
All dogs must be current on Rabies, Distemper(DHPP/DA2PP) and Bordetella(Canine Cough) prior to being admitted to Shady Acres.

It is your responsibility to provide Shady Acres with records of your dogs vaccinations. Please upload your records to your Shady Acres online profile, have your Veterinarian email your dog’s records to [email protected], or fax to 512-582-8559.

Spay/Neuter Policy
Dogs over 8 months of age must be spayed/neutered for boarding and/or daycare.

Online Forms
If this is your first visit to The Ranch, please fill out our new client forms at the link below. You will need to accept the online agreement and fill out the information on your pet prior to your stay.
http://www.shadyacrespetranch.com/forms/

Dropping off and Picking up your Pet
Monday-Friday: 7am – 7pm Saturday: 8am – 4pm Sunday: 4pm – 6pm

Check Out Time: Our check out time is 1pm, all boarding dogs must be picked up by 1pm to allow us to clean our rooms and prepare for incoming dogs.

If your dog needs to stay past 1pm, our late check out fee is $25.
We do not charge this fee on Sundays because pick up is only from 4pm-6pm.

Personal Belongings
The only personal belongings we accept with your Dog are a collar, leash, harness,  pre-portioned dog food, packaged dog treats, and supplements/vitamins/medications.

We do not accept any other personal belongings. This includes, but is not limited to: blankets, beds, clothing items, toys, bowls, slow feeders, elevated feeders, and food containers.

If your dog requires a slow feeder or bedding, please let us know at drop-off and we can provide these items for you.

Medications
For the health and safety of all dogs in our care, Shady Acres follows a strict medication protocol.

Prescription Medications
We will only administer prescription medications provided in the original medication packaging, prescribed to the dog. No “loose pills” are accepted.

Over The Counter Medications and Supplements
Provide over the counter medications and supplements in original packaging or clearly labeled with names, quantities, and strengths in ziplock bags.

We are happy to administer medications in treats such as cheese, peanut butter, pill pockets, etc as long as you supply us with these items. We can not accept medications already prepared in the treats. We must be able to verify all medications in their original packaging and we will prepare the treats at the time we administer the medications.

ALL MEDICATION MUST BE VERIFIED BY SHADY ACRES STAFF
We will not accept ANY medications mixed in food.
We will not accept any medication already in pill pockets.

Medication Administration: No Charge

Food
Accurate Feeding is one of the most critical parts of your pets stay! For accuracy and safety, we require that you individually bag your dogs food by feeding.

CORRECT:
One bag of portioned food per FEEDING.
Your dog is staying 5 days and has AM and PM Feedings. 10 Bags.
Your two dogs are staying 5 days and have AM and PM Feedings. 20 Bags.

INCORRECT:
Food bagged per DAY. i.e. One bag of food to be split into two feedings.
Food for Two Dogs in a single bag
Bulk Bags or Containers of food
Food that includes vitamins or supplements
Food that includes medications

We will not accept bulk bags or containers of dog food.

Please have your food prepared to prevent delays at drop-off.

If food is not prepared correctly, our office staff can bag your dog food into individual portions, while you wait at the time of check-in, for a fee of $25.

Kennel food: $5/Per dog/Per day

Kennel food is not grain free. Clients feeding grain free or specialty diets must provide their own food.

After Hours Emergency Pick Up
After Hours Pick-Up can be requested in case of emergency situations. Availability of after hours pick-up is not guaranteed, it must be requested by client and confirmed by staff.

After hours pick-up is not offered in cases of convenience, a staff member must be dispatched, and paid, to accommodate your request and these requests are granted for true emergencies only.

Please call Shady Acres for details.
After Hours Pick-Up Fees: Within 1 hour of opening/closing: $45, 2 hours of opening/closing: $90

Holiday Booking Deposit Policy
Holiday bookings require a 50% deposit. During holidays we reach capacity and early cancellation of your reserved space is critical. The deposit is refundable if canceled 14 days prior to the start of your stay. The deposit for holiday bookings not canceled 14 days prior to the start of your stay, including early returns, is non-refundable.

By creating a booking with Shady Acres Pet Ranch you are agreeing to our terms and conditions.
https://www.shadyacrespetranch.com/wp-content/uploads/2022/01/ShadyAcresPetRanchTermsandConditions.pdf